Articles from Infobip

Cloud communications platform, Infobip, will be hosting Shift Miami; their 3rd annual edition of the conference, in North America. The counterpart of Croatia’s renowned developer conference will return to the iconic Perez Art Museum from May 5 through 7. Shift has grown into one of Europe's largest and most attended developer events and aims to achieve the same within the US market.

Global communications platform Infobip has partnered with White Label Communications to enhance its full-stack Communication Platform as a Service (CPaaS) solution for medium and large enterprises. This partnership equips White Label Communications with cloud-based, multi-layered middleware to develop, run, and distribute communication software, empowering its customers to deliver the best possible end-user experience.

Global communications platform Infobip has partnered with NTT Com Online Marketing Solutions Corporation to support the launch of NTT’s omnichannel communication platform, NTT CPaaS, in Japan. The partnership provides businesses with an innovative communication solution integrating reliable SMS and Voice delivery and Communication Platform as a Service (CPaaS) technology localized for the Japanese market.

Global communications platform Infobip has reported record-breaking communications interactions during Cyber Week, underscoring the rising importance of Rich Communication Services (RCS) and conversational experiences. The platform recorded 11.6 billion communications interactions between Friday, 29 November, and Monday, 2 December, representing a 41% increase compared to last year.

New data from global communications platform Infobip shows customers prefer conversational experiences on the day of Black Friday, driven by rich channels such as RCS. Infobip recorded new levels of total customer communications interactions on its platform this year, with 3.4bn interactions on the day of Black Friday, which represents a 26% increase when compared to last year. From the total number of interactions, the company identified 1.8bn coming from messaging interactions on its platform, up from 1.7bn last year.

Global communications platform Infobip forecasts more than $10 billion in online sales in the US this Black Friday based on predicted messaging volumes. Infobip expects SMS interactions on its platform on Black Friday to increase by 25% this year, up from 1.3bn in 2023 to nearly 1.7bn. Following the market movement and consumers’ shopping behaviour, the company forecasts Black Friday online sales across the US to increase from $9.8 billion in 2023 to $10.5 billion in November.

Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by analyst firm Juniper Research. In Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024, Infobip has been recognized for its superior product and positioning, and enhanced capacity and capability.

Infobip, the global cloud communications platform, and Community, the leading messaging and engagement platform that connects global brands, sports teams, film and TV studios, music labels, public figures, artists, and more to their audiences at scale through personalized experiences, today announced a groundbreaking partnership with the Los Angeles Chargers. This collaboration harnesses the power of Apple Messages for Business to create a revolutionary fan engagement experience for the Chargers and the entire sports industry. The Chargers are one of the first professional sports franchises to adopt this innovative approach to connect with their fan base as trailblazers within the industry for other teams to follow suit.

Global communications platform Infobip is the first to offer A2P RCS Messaging for North America through a new Application Programming Interface (API). As pioneers in global omnichannel communications, Infobip is leading the market with another innovative solution.

Infobip, a global cloud communications platform enabling businesses to build connected experiences across all stages of the customer journey, today announced the results of a survey of 1,000 adults that sheds light on the impact of automated SMS messaging on voter engagement. The survey found that texting is pivotal in connecting with younger generations and increasing voter turnout among Gen Z and Millennials.

Infobip Shift Miami, the American counterpart of Croatia's renowned developer conference, is returning to the iconic Perez Art Museum for its second annual edition from April 22nd to 24th, 2024. This marks a substantial expansion from its inaugural single-day event, with organizers anticipating increased participation and promising an even more enriching experience.

Infobip, a global cloud omnichannel communications platform, is making significant strides in market penetration and brand recognition as well as leadership team expansion. The company is pleased to announce its top-ranking position in Metrigy’s inaugural Communications Platform-as-a-Service (CPaaS) MetriRank report and continued expansion of the company’s leadership team for the region.

Global omnichannel cloud communications platform Infobip recently commissioned a survey that sheds light on Americans' interactions with chatbots, uncovering some intriguing insights into the evolving relationship between humans and AI.

Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey.

Peerless Network, a global communications provider and now an Infobip company, is pleased to announce that the company is now a Certified Calling Provider for Webex Calling’s Cloud Connect program.

A new survey from Infobip, the global leader in cloud communications for retailers and enterprises, reveals that 64% of Americans feel their information is more at risk during this holiday shopping season — yet 55.4% of Americans admit to doing nothing once a data leak occurs. As the “most wonderful time of the year” unfolds, the results illuminate a host of equally alarming data shaping the cybersecurity landscape as Americans navigate shopping while aiming to avoid fraud and scams. The nationwide survey uncovers compelling data, exposing online consumers' vulnerabilities and behavioral patterns as they engage in festive e-commerce.

Infobip, a leading global cloud communications platform, and Community, the leading messaging and engagement platform that connects global brands, sports teams, film and TV studios, music labels, public figures, artists, and more to their audiences at scale through personalized experiences, have joined forces to unveil an expanded global mobile messaging offering. This partnership marks a significant milestone for both companies, enabling Community to extend its reach internationally and providing Infobip with enhanced access to the North American market.

Infobip, a global cloud communications platform, has partnered with AuthVia, a pioneer in Text-to-Pay and conversational commerce solutions, to bring secure payment and transaction capabilities to messaging channels.

More than half of Americans (52.4%) are optimistic about the future of customer service, anticipating improvements brought about by the integration of artificial intelligence (AI), according to a recent survey commissioned by global cloud communications platform Infobip. In fact, despite the dire predictions of AI-driven doom, most Americans are feeling pretty good about AI. The survey results reveal that the introduction of AI is expected to lead to 24/7 support, eliminate wait times, and provide a human-free option for those who prefer it.

Global cloud communications platform Infobip has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for CPaaS, Infobip is recognized as a Leader for its overall completeness of vision and ability to execute.1

Infobip, the world’s number one global cloud communications platform, today announced its sponsorship of a session at the highly anticipated HubSpot INBOUND Conference in Boston from September 5th to 8th. With a remarkable blend of incubator-like energy and accelerator-level intellect, INBOUND showcases innovation, creativity, and culture to propel industries forward for the greater collective good.

Global cloud communications platform Infobip has enhanced its collaboration with Microsoft Dynamics 365 Marketing to help businesses meet customers on their preferred channels and boost return on investment from marketing campaigns. Microsoft has integrated Infobip’s SMS channels into its marketing platform, enabling Dynamics 365 users to send and receive text messages for real-time marketing.

Infobip, the global communications company reaching more than 70% of the mobile phones around the world, today announced a partnership with sustainable flower delivery service BloomsyBox and conversational AI company Master of Code Global, for a special generative AI experience timed to brighten Mother’s Day. The activation offers users an opportunity to win a beautiful bouquet of flowers valued at $50 USD, while interacting with a specially trained chatbot using ChatGPT-like technology to automatically generate a custom card for mom on her special day.

Infobip’s Shift Conference, one of Europe's most celebrated developer gatherings, is making its North American debut with a lineup of legendary headliners in Miami, Florida, on May 23, 2023. Attendees will hear from some of the most sought-after trailblazers and innovators of the global developer community, including John Romero, the father of FPS games (notably Doom), Joyce Lin Head of Developer Relations at Postman, Gift Egwuenu, Developer Advocate at Cloudflare, Nic Jackson, Developer Advocate at HashiCorp and entrepreneurial coder and influencer Kitze.

Global cloud communications platform Infobip has partnered with digital transformation specialists Hagens to help construction company HM Engenharia to provide a better customer experience, reduce costs, and boost sales by digitizing its business model.

Global cloud communications platform Infobip has appointed Richard Kraska as Chief Financial Officer (CFO). Richard is a seasoned finance professional who has previously held CFO roles at several fast-growth software businesses. He will lead Infobip’s finance team as it enters a new phase of ambitious profitable growth and cements its position as the leading full-stack omnichannel communications platform for every platform.

New research from global cloud communications platform Infobip reveals the growing trend towards conversational experiences for customer communications. The data, from 449 billion communications interactions on Infobip’s platform across 2022, shows the rapid growth of interactions on chat apps such as WhatsApp Business Platform and social media channels such as Instagram for many customer needs.

Global cloud communications platform Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times. Designed for businesses with high customer contact, Call Link is the simplest way for agents to escalate customer queries to live one-to-one video and audio calls.

Infobip’s Shift Conference, one of Europe's most popular developer gatherings, is coming to the U.S. For the first time, Shift will cross the Atlantic to make even deeper inroads into the global tech community, landing on the shores of tech industry hotbed Miami, Florida, on May 23, 2023. With attendees ranging from developers, software engineers, and product owners to startup founders and teams, Shift will set a precedent for experiential, interactive learning, multi-faceted networking, and the exchange of innovative ideas.

Global cloud communications platform Infobip celebrates International Women's Day (March 8), reaffirming its commitment to gender equity as part of its company structure and highlighting the contributions the women of Infobip have made to business strategy, go-to-market, and high-performance outcomes. Infobip honors women's significant contribution to the company's overall leadership structure, strengthening the foundational principles of gender equality on a global scale.

Global cloud communications platform Infobip will offer customers a separate EU region-locked data centre from 3 April 2023. With this EU region-locked data centre Infobip will be able to support and empower its customers in complying with the EU data transfer requirements imposed by the Schrems II judgment when using Infobip products and services.

Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer experience leads to higher revenue growth. So, as the world enters a more challenging economic climate, Infobip advises businesses to focus on the following five trends to delight customers and maintain a competitive advantage this year.

Last night, ABC’s Jimmy Kimmel Live! included an on-air segment based on global omnichannel company Infobip’s creative campaign to highlight the 30th anniversary of short message service (SMS). Featuring Kimmel’s popular sidekick Guillermo Rodriguez, the “Great Moments in Texting History” segment comically traces the timeline of texting from its origins to present day. The skit starts off with a reenactment of the visionary engineer Neil Papworth sending the world’s first SMS message. In keeping with the theme of the holiday season, he sent a simple yet festive “Merry Christmas” to his colleague Richard Jarvis on December 3rd, 1992. Guillermo introduced a series of scenes that show how technology has evolved over the past three decades since that trailblazing text — from basic phrases and abbreviations, to emojis and other smartphone enabled media. Viewers can watch the clip HERE.

Research from global cloud communications platform Infobip shows that Black Friday and Cyber Monday interactions on its platform reached new highs this year, as rich conversational channels become important for customer communications. Black Friday interactions increased to 2.36 billion this year. Cyber Monday interactions to 2.12 billion.

Global cloud communications platform Infobip has appointed Ben Lewis as Vice President of Marketing and Growth. Ben will lead Infobip’s global marketing and growth function and is responsible for increasing the firm’s market share and brand awareness to meet its ambitious growth targets. Taking a customer-centric approach, he will ensure Infobip is positioned as the full-stack omnichannel communications platform for every platform.

Today Infobip’s General Manager for North America, Helene Donahue made an appearance on NBC’s TODAY Show alongside the person who sent the world’s first SMS message, Neil Papworth. As part of the global omnichannel company’s celebration of the “30th Anniversary of the SMS”, they discussed how technology has changed in the three decades since that first message was sent—a simple “Merry Christmas”—and what the future may hold for communications. The event was recorded and will be streamed online today, 30 years after that pioneering SMS was sent on December 3rd, 1992. Viewers may watch the recording HERE.

Infobip, a global leader in omnichannel communications, today announced new data from its 2022 “30th Anniversary of the SMS” survey, which sheds light on how, where and when Americans are communicating with each other.

New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences. Infobip’s data shows an 80% and 62% increase in WhatsApp and rich communication services (RCS) interactions respectively in the first half of 2022 compared to the same period in 2021.

Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers. The integration leverages Conversations, Infobip’s cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging. This integration is designed to help improve satisfaction and reduce demand on customer service agents.

Infobip, a global cloud communications platform company for customer engagement, and leader in CPaaS solutions, and ClearSky Technologies today announced a partnership through which ClearSky will deliver Infobip's leading communications platform as a service (CPaaS) capabilities to wireless carriers in the U.S.

Infobip, a global cloud communication platform and leader in omnichannel engagement, has developed an AI-powered chatbot for Uber. A global first initiative, the chatbot enables customers to order rides via WhatsApp, creating a seamless booking experience.

Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction.

Infobip, the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpot’s clients. The integration, available in HubSpot’s App Marketplace, enables its clients to connect with customers using their preferred communication channel, to deliver a great customer experience and boost engagement and sales.

Infobip Group, a global cloud communications platform company for customer engagement and leader in CPaaS solutions, today announced STEMwave, an educational initiative it will launch in the U.S. at the beginning of the 2022-23 school year, in partnership with program co-founder STEMI and U.S. implementation partner Milestone C.

Infobip, the global cloud communications platform, has completed the purchase of global Voice over Internet Protocol (VoIP) provider Peerless Network, having received federal and state level regulatory approvals. The acquisition enhances Infobip’s presence in the U.S. and enables the firm to expand its voice offering worldwide, creating a global one-stop shop for omnichannel communications.

Global cloud communications company Infobip enhances its collaboration with Microsoft by integrating its WhatsApp and SMS channels to help businesses to deepen customer relationships, increase loyalty and boost sales. This follows Infobip’s deployment of its Communications Platform-as-a-Service (CPaaS) on Microsoft Azure last year, adding its omnichannel capabilities to Microsoft’s platforms.

Infobip, a global leader in omnichannel communications, has been ranked as a leading CPaaS provider in two prestigious analyst reports. The cloud communications platform has been named Leader in Omdia Universe Report: Selecting a CPaaS Platform Provider 2022, and, with its purchase of Peerless Network, has been hailed by 451 Research as a top CPaaS provider in the U.S. market.

Infobip, a global cloud communications company and current member of Oracle PartnerNetwork (OPN), today announced that it will enable Oracle Advertising and Customer Experience (CX) customers to orchestrate powerful consumer interactions using Oracle Digital Assistant. Infobip’s solutions, now available on the Oracle Cloud Marketplace, can help allow businesses to deliver personalized, omnichannel messaging and nurture customer relationships across WhatsApp, Viber and SMS. Over 2 billion interactions have been managed through these integrations so far.

French luxury fashion brand DIOR Beauty has launched an industry-first campaign with brand ambassador and global icon @Jisoo, giving @diorbeauty’s 9.6 million Instagram followers access to four days of exclusive content and conversation with the muse of the new Dior Addict shine lipstick campaign over WhatsApp. Dior has collaborated with global communications platform Infobip to release this innovative omnichannel experience, the first time a brand has used WhatsApp to empower conversations with a brand ambassador.

Global cloud communications company Infobip today announced that its strategic channel partnerships have tripled to 280 in 2021 following enhancements to The Infobip Partner Connect Program, which helps partners and their customers transform business opportunities at scale by connecting them to powerful communications solutions and expertise.

Global cloud communications company Infobip has introduced SMS and WhatsApp messaging for Adobe Commerce clients, making it possible to connect with customers over their preferred channels at key points of the purchase journey.

Infobip Group, a global cloud communications platform company for customer engagement and leader in CPaaS solutions, today announced two new strategic hires. Helene Donahue has joined as general manager of North America, and Ivan Ostojic has come aboard as chief business officer at Infobip, as the innovative, high-growth company continues to increase its market share and exponentially scale up its business.

Global cloud communications company, Infobip this year processed an unprecedented total of 2.26bn interactions across all channels including SMS, voice, email, push and Chat Apps for Black Friday, and 1.97 bn on Cyber Monday for customers across the globe.

Global communications company Infobip successfully obtained a dedicated HIPAA attestation report on 30 September 2021, representing an important milestone in demonstrating the maturity of the company’s data privacy and security program, that meets the needs of customers subject to HIPAA.

Global communications company Infobip has been ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard of CPaaS Vendors, placing top for breadth and range of product as well as for capacity.